❓ Frequently Asked Questions
1. Orders
Q: How do I place an order?
A: Browse our products, add them to your cart, and follow the checkout process.
Q: Do I need to create an account to order?
A: No, you can checkout as a guest, but creating an account makes future orders faster.
Q: Can I order multiple items in a single order?
A: Yes! You can add as many items to your cart as you want.
2. Payment
Q: What payment methods do you accept?
A: We accept credit/debit cards, PayPal, Apple Pay, and Shopify Payments.
Q: Is it safe to pay online?
A: Yes! Our checkout is completely secure and encrypted.
3. Shipping and Delivery
Q: How long does it take to ship?
A: Orders typically take between 7 and 15 business days, depending on your location.
Q: Do you ship internationally?
A: Yes! Shipping options and costs are calculated at checkout.
Q: Can I track my order?
A: Yes, you will receive a tracking number via email once your order ships.
Q: Are there shipping costs?
A: Shipping rates depend on your location and the total order value.
Q: Are customs costs or import taxes included in the price?
A: No, any customs fees or import taxes are the responsibility of the customer and are not included in the product price or shipping costs.
4. Cancellations and Changes
Q: Can I cancel my order?
A: Orders can be canceled up to 1 hour after being placed. Contact us immediately.
Q: What if I'm not home to receive the order?
A: The carrier will leave a notice and attempt a new delivery.
5. Returns and Problems
Q: What if my order arrives damaged or incorrect?
A: Please contact us within 7 days with a photo, and we will resolve it immediately.
Q: How can I return or exchange a product?
A: Open a return request in your Shopify account or contact our customer support.
Q: Are returns free?
A: Standard returns are free within 14 days of delivery.
6. Additional Information
Q: Can I send an order as a gift?
A: Yes! Add the recipient's address at checkout and include a gift note.
Q: How can I get updates about my order?
A: You will receive email notifications for order confirmation, shipping and delivery.