❓ FAQs

1. Ordering

Q: How do I place an order?
A: Browse our products, add them to your cart, and follow the checkout process.

Q: Do I need an account to order?
A: No, you can checkout as a guest, but creating an account makes future orders faster.

Q: Can I order multiple items in one order?
A: Yes! You can add as many items as you like to your cart.

2. Payment

Q: What payment methods do you accept?
A: We accept credit/debit cards, PayPal, Apple Pay, and Shopify Payments.

Q: Is it safe to pay online?
A: Yes! Our checkout is fully secure and encrypted.

3. Shipping & Delivery

Q: How long does shipping take?
A: Orders usually take 7–15 business days depending on your location.

Q: Do you ship internationally?
A: Yes! Shipping options and costs are calculated at checkout.

Q: Can I track my order?
A: Yes, you’ll receive a tracking number via email once your order ships.

Q: Are there shipping fees?
A: Shipping fees depend on your location and the total order value.

Q: Are customs or import duties included in the price?
A: No, any customs fees or import duties are the responsibility of the customer and are not included in the product price or shipping costs.

4. Cancellations & Changes

Q: Can I cancel my order?
A: Orders can be canceled within 1 hour of placement. Contact us immediately.

Q: What if I’m not home for delivery?
A: The carrier will leave a notice and attempt redelivery.

5. Returns & Issues

Q: What if my order is damaged or incorrect?
A: Contact us within 7 days with a photo, and we’ll fix it immediately.

Q: How do I return or exchange a product?
A: Open a return request in your Shopify account or contact our support.

Q: Are returns free?
A: Standard returns are free within 14 days of delivery.

6. Additional Information

Q: Can I send an order as a gift?
A: Yes! Add the recipient’s address at checkout and include a gift note.

Q: How can I receive updates on my order?
A: You’ll receive email notifications for order confirmation, shipping, and delivery.